Retirement tax questions

Honestly the IRS is messing up and you need to contact the Department of Treasury. I have been checking the status of my refund for 3 weeks and they keep saying waiting for a refund update. But today at 7:30pm i called the 18008291040 info line and now its saying my ss # is wrong when ive had the same ss# for 36 years. So its IRS MESSING UP EVERYTHING! FILE A COMPLAINT THROUGH Dept of Treasury.