Retirement tax questions

This is horrible. I went to several banks to withdraw the maximum $3000 and my transaction was denied. Went to the ATM to withdraw $300 went through. Tried again for $200 transactions denied. Attempted a $50 online payment transaction denied. On hold now with “ [phone number removed]” for 1 hour exactly so far no one has picked up. Net spend is also prepaid and i have never experienced this before. I will never use this card or tax service again EVER and I do not or will not recommend anyone