I assume that there IS a dollar amount in box 12.
The NY e-file system has a problem that has existed for 3 years now. It refuses to accept a standard 1099-R form that is a industrial standard that when there is only ONE state tax withheld in box 12 then box 14 is left bank and it is understood that the state distribution is the same as the Federal box 1 distribution so it does not need to be entered in box 14. (Box 14 is only used if there are 2 states in box 12a and 12b then box 14 tells the distribution for each).
NY INSISTS that box 14 must not be blank.
To satisfy NY simply enter the box 1 amount in box 14 and NY will be happy and it will not affect anything else.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
This answer has been verified for accuracy by an Intuit expert employee
