Retirement tax questions

I explicitly entered $0.00 as you suggested, and have deleted and re-entered this 1099-R many times, but I still hit the fundamental problem below.

When I get to the screen:

"Tell us the value of your traditional IRA

Enter the total value of all of your traditional IRA, SEP, and SIMPLE IRA accounts on December 31, 2019. This information is sent by mail on Form 5498. Do not include ROTH IRAs.

Enter any outstanding 2019 rollovers and recharacterizations that were not completed until 2020.

Value of your Traditional, SEP, and SIMPLE IRAs on December 31, 2019: XXX

Outstanding Rollovers: $0.00

Outstanding Recharacterizations: $0.00"

My traditional 401(k) to traditional IRA rollover completed before 12/31, so I have no outstanding rollovers or recharacterizations. I won't get Form 5498 until May, but I can check the 12/31 balance of that IRA from the EOY statement (the rollover account is my only trad IRA). The instant that I enter the 12/31 balance for the IRA account, my refund tanks >$1100.