Do you have more than one W-2? The other instance when we see this is often is for multiple employers.
For taxpayers who have more than one employer, the rate can be correct at each employer but the total amount withheld for the year may be incorrect for the taxpayer, and the amount is then refunded to the taxpayer on the tax return.
In 2019 the maximum wages subject to social security tax for an individual is $132,900, so if your wages are greater than this and you had more than one employer during the year, it could also cause you to get the error that too much social security tax was withheld.
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