Thank you for the explanation. I really do understand the complexities associated with a change or modification process...was my occupation for 18+ years...my frustration is that the dates slipped twice and the second change came after talking to a customer service rep who verified the first date change with a manager. My general concerns are linked to an ID theft issue several years prior with my wife's SSN that was discovered when filing our taxes...TMI I am sure...managing customer expectations is the issue
