Taxes on Roth 401k to IRA rollover

In 2019 I rolled a long-standing Roth 401k into a new Roth IRA and withdrew the funds.  I had the investment company withhold 10%, thinking that would cover or more than cover my maximum penalty.  After entering the 1099-R into TurboTax, it shows I owe a very large sum in taxes still.  A few questions:

- Is this in error or are these circumstances under which the funds are treated as new income that can be taxed again?

- Does the 10% penalty apply to the entirety of the funds, or just the portion which was earnings in the 401k years and in the IRA after transfer?

- Should the investment company (both accounts were with the same company) have told me, or be able to tell me, how much is true contributions vs. earnings?

- Is there somewhere in TurboTax where I need to enter additional information to indicate the portion of the funds which has already been taxed?