Retirement tax questions

Yes, the total for box 4 added together is great than $8239.80 and I worked for multiple companies (I recognize the fix is different if you worked for one but that doesn't apply to my case). I called customer support yesterday and they weren't able to help me. I don't know what to do to fix the system to get the credit. I was hoping I can do an override but from what you are saying I can't. I'm not sure calling customer support again will get me anymore answers but I will try.