Retirement tax questions

Thanks to all for weighing in on the 1099-R Box 14 New York State fiasco. I got hung up on this last year and had to file an amended paper return to NYS. I brought this issue up to both NYS and TurboTax. I just received my 2019 Fidelity 1099-R. Box 1-2 = $2000, Box 12 = $1980, Box 14 blank. According to NYS, Box 12 cannot be greater or equal to Box 14. Hopefully, NYS and TurboTax has resolved this. If unresolved, I will check carefully before submitting and put $2000 into Box 12 if necessary.

 

But really TurboTax, can't you send a representative to NYS and fix your software to so that Boxes 12 and 14 play nicely together?