Retirement tax questions

I appreciate your response, but I've called TurboTax 3 or 4 times. Only after the automated system knows exactly what I need help with. It keeps saying it can't find my account, and tells me to come online, I can chat with someone right away. The chat box, is the same. So I checked a PDF I finally could open. My earned income is listed twice, ina W-25 form. But income is listed twice..