Those retiree questions has nothing to do with the issue you have ... in the program you need to enter the info from the 1099-R as written and complete the follow up questions ... if box 2a is blank and 2b is checked then you were supposed to leave box 2a blank in the program ... if you entered in a zero then that is most likely your issue and it is a data entry error on your behalf.
If you purchased Audit Defense for your tax return, call Tax Resources, Inc. at 877-829-9695, or report your notice on their web site at http://intuit.taxaudit.com/. Do not contact the IRS. Let Tax Resources contact them for you.
This is the membership email you should have gotten: https://ttlc.intuit.com/questions/1901569-when-will-i-get-my-audit-defense-membership-kit
If you did not purchase Audit Defense:
TurboTax has a special phone number for help with IRS tax letters, which will be easier than going through regular Customer Support. At the page below, click on the blue button that says "Get Help from TurboTax Support". Then it will ask you what tax year is your letter. Then it will ask you what the letter concerns. Then it will show you the phone number during posted business hours.
https://support.turbotax.intuit.com/irs-notice/audit-support/
