Retirement tax questions

Again - what code is in box 7 on your 1099-R?  7

What is in box 2a? THE AMOUNT OF THE GROSS DISTRIBUTION

is the IRA/SEP/SIMPLE box checked? YES

Are you trying to roll into a Roth account? NO

 

All info has been entered into the online program correctly including the amount of the rollover, but when the 1040 finalized the entire distribution was included in taxable income with the amount of the rollover disregarded.  I have tried using the AMEND online but even if 2a is left blank, no change occurs in taxable income.  The program is not functioning properly.  Unless TurboTax fixes it, I guess I will have to amend by hand on paper.  I phoned them last night and they said the fix was 'pending' and to check back. That is why I asked if anyone knew status. There IS a problem (not mine) and they have apparently not fixed it.