Can you send us a sanitized copy of your return?
TurboTax Online
1. Sign into your online account.
2. Locate the Tax Tools on the left hand side of the screen.
3. A Drop down will appear. Click on Share my file with agent.
5. This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated onto this response or a private message to me.
TurboTax Desktop
- Click into your return.
- Click Online and select "Send Tax File to Agent".
- This will generate a message that a diagnostic copy will be created. Click on OK, the tax file gets sanitized and transmitted to us.
- Please provide the Token Number that was generated onto this response or a private message to me.
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