Retirement tax questions

I’ve been waiting about 6 -7 months after receiving that 60 day review letter. I only get the run around. I never get a live representative and they don’t help over the phone. This is the first year I’ve ever experienced this with TurboTax. the irs website “where’s my refund” has changed or has bars since early February. I spoke with a turbo tax representative that places the blame on the irs. But this is just aweful. This has effected my life in many negative ways and to be put in this situation without warning or communication is the worst. Nobody wants they money lost in the hands of the government. GIVE ME MY MONEY.