Retirement tax questions

Im going through same thing. :( Filed jan 27th...march 5th got letter informing me that i was under review and " it could take up to 60 days for my refund" i called May 15th almost 70 days after letter and was informed that she would put in a referral for someone to be in contact with me since i havent received it yet. Told me " it could take up to 60 days for someone to CALL ME. Just too call me??? Its now 6/8/18 and nothing. No call , No Money.
I think Im more aggravated at that fact that if rolls were reversed..they would garnish my wages, take everything i own in a blink of an eye. But can treat not only me but thousands like this and its ok? Its not ok!
I work my ass off all year long 70 hrs a week and claim 0 for that money i put in savings and use for emergencies and vacation for my family. Thats my MONEY!!
I was ok with under review...review away..i have nothing to hide. I put W2 in and add the same 3 kids that have been on there for 12, 10 and 6 years. Review away. 60 days was plenty of time.
As of now since jan 27th my family has waited alittle over 4 months.
At what point ...is this unacceptable??
I wish you all the best.
One more thing...i understand its not turbo taxes fault. But them taking my money and i havent received mine..is unacceptable. You get yours when i get mine. Thats how it should be. Just saying.