Retirement tax questions

I went into form 1040 Wks and entered an override in the blank box for our total pension distribution amount. This got the correct amount to now appear on Form 1040 line 4a. I wasted an hour on the phone with support who was unable to escalate me to a higher level technical support to achieve my goal of having this TurboTax bug fixed. I had a similar wasted hour on Monday that ended with a promise that someone would call me yesterday afternoon or this afternoon but no one did.