Retirement tax questions

I called and they told me that I have a pending release. That it should post within 14 days from the 30th on the website when I’ll receive it and then 7-14 days after it posts it will be in my account. I had a referral put in on the 24th and the 25th a message got sent saying to release it and then today it’s pending. They said it is a 30 days period from the start of them Releasing it til I get it. It’s been a pain in the butt however finally something is happening.