Retirement tax questions

I just got off the phone with a turbo tax 'professional" named Shamika, and she was not helpful at all about this, plus she kept telling me "its up to YOU to enter the tax you paid on your 1099r" Ive already had the taxes withdrawn from my 1099r but it is not reflected anywhere on my return. The whole reason I used turbotax is to guide me through this process, and they screwed me up TWO YEARS in a row.  I really would like my fee returned, this is just plain wrong.