Retirement tax questions

This rejection can be caused by a mismatch within the IRS database, or if the social security number was issued late in the year.

Gather the Social Security cards for each listed dependent on your return and follow the solution steps below.

1. With your return open, select My Info (on mobile devices, select the menu icon in the upper-left corner, then select File).
2. On the Personal info summary screen, select Edit next to the dependent.
3. Proceed to the Tell us about [dependent] screen, make any corrections, then select Continue.
   • Note: To verify your dependent's Social Security number, keep going through the interview (it's about 7 or 8 screens in).
4. Select File in the left-hand menu (on mobile devices, select the menu icon in the upper-left corner, then select File).
5. At the Welcome back screen, select Continue. (Do not select Fix my return, you've already done that).
6. Follow the onscreen instructions to proceed with the filing process.

Some Helpful Tips:

• If your dependent's name has recently changed, and the new name won't go through, try their former name (or vice-versa).
• For multiple middle names, use the initial for the first middle name only (for example, John E. W. Doe should be entered as John E Doe in TurboTax).
• Hyphenated last names go into the Last name field in their entirety.
• Generally, with nonhyphenated multiple last names, the very last name goes into the Last name field, for example:
• Richard L. Brown Roe should be entered as Richard L. Roe
• Richard (no middle initial) Brown Roe should be entered as Richard (no middle initial) Roe

If after following the steps above you are still unable to correct the problem you will have to file a paper return.

You may want to contact the Social Security Administration (SSA) at 800-772-1213 to verify their records.

Hope this helps

IRS rejection code IND-116 reads: For each dependent in 'DependentDetail' in the return, if 'EligibleForChildTaxCreditInd' is checked, then that dependent's age MUST be under 17.

Please confirm the following information on your tax return prior to resubmitting:

• Dependents Name and social security number (SSN) match what is reported on the Social Security card.
• Date of Birth (DOB) for the dependent is accurate.

If you determine the Name, SSN, and DOB are correct, there may be an error in the records of the Social Security Administration (SSA).  You can contact the SSA at 1-800-772-1213 to correct the error.

NOTE:  If you continue to receive a rejection from the IRS, this will generally result in having to file a paper return.