I talked to customer service and they issued me full refund for state + efile. For the original TurboTax Deluxe that I purchased through Amazon, I called Amazon to get a refund as well.
In terms of what I did next, I went to H&R Block web software. They're able to read turbo tax format data from last year... so I am not starting from scratch. Hope that helps. I understand that you're disappointed, but rationally speaking it'd be in your best interest to just focus finish filing the taxes before the April 15 deadline. As much as I was also disappointed, I wouldn't spend time seeking further compensation from Turbotax other than a phone call for refund.
