@macuser_22, you've been very helpful. I misconstrued you as a TurboTax employee because you've been knowledgeable and diligent in responding. I hope they pay you for what you do.
With regard to the refund, I think they should refund both the base product and the State e-file. Because they said that the base product will be able to e-file and it wasn't able to for me (to be clear: the product I bought is clearly labeled as TurboTax [Deluxe] - Federal Returns | Federal e-File | State Returns). Granted it can still generate a tax return, it was mis-advertised from the very beginning and led people to believe they can get it done through to an e-file. And the issue here is with Excess Deferrals which I believe is not a new 2018 functionality. And for a product as widely used as TurboTax, this is an unacceptable issue and a huge burden to its long time users. And then there's the promise to get it fixed on April 5th, which also didn't work and now puts us into the situation where we are so close to the deadline of filing and we have to rush to send these all out manually. This is very frustrating and disappointing.
