Sorry, I cannot help with that - I am just another user and nobody in this forum can see your account. You would have to contact TurboTax customer support directly for refund issues.
I know that customer support can refund the extra costs for state e-file if you are not able to e-file. I don't know if they can refund anything more than that since there is no guarantee that you can e-file - the price for preparing the tax return is the same whether you e-file or mail file.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
