Retirement tax questions

If there is tax withheld in box 12 but the box 1 amount into box 14 if blank.  For some reason NY's e-file software  does not  like a blank box 14, even though a blank box 14 when only one state is understood to be the same as box 14.  

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**