You need to contact Fidelity and find out what happened to the money. The 1099-R may need to be corrected.
[From the Fidelity Website: Regarding Contacting Fidelity Customer Service Representatives]
Fidelity Representatives are standing by to help, any time of the day or night.
For general and account-specific questions 800-972-2155
Current customers: you'll be asked to enter your username and password using the keypad on your phone. You can save time by translating letters into numbers now. For example, if your username is FredB27, you would enter 3733227. For special characters, use an asterisk.
Employer-sponsored benefit plans 800-835-5097
