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Retirement tax questions

I did a rollover from a 401k to a Roth IRA between 2 different companies. The 1099-R has $0.00 in 2a Taxable amount. The company that issued the 1099-R (401k administrator) insists it is correct. The Roth IRA company insists that they only need to submit a Form 5498. I know this is a taxable event and seems to work if I just enter the value from the 1099-R, box 1 into box 2a, but that's not how it's listed. How do I enter this into TurboTax Home & Business 2018?