To fix this:
Clear cache and cookies. Then once cache and cookies is cleared, close completely out of the browser you are using, and relaunch.
In the browser you’re using this can usually be found under, settings, advanced setting, then “Clear cache and cookies.” When you do this you want to change the time frame of the clear to “all time” so you can start fresh.
Some additional troubleshooting that can be done:
- Make sure your operating system is up to date.
- Make sure you’ve rebooted after you had any updates
- Try different browsers. Chrome, Firefox, Edge, IE, Brave.
Please see the following Turbotax FAQ for more information: https://ttlc.intuit.com/replies/3300688
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