It appears that you requested a nontaxable direct rollover to the IRA, but failed to complete the direct rollover. This means that the code G Form 1099-R issued by the payer to report the direct rollover does not reflect what actually happened.
Your only option is to submit a substitute Form 1099-R (Form 4852) showing in box 2a the amount in box 1 minus any amount that might be in box 5, and code 1 or 7 in box 7 depending on whether or not you were under age 59½. To do so you must first contact the payer to request a corrected Form 1099-R, but under the circumstances the payer will decline since they did what you asked. You can then complete the substitute Form 1099-R with explanations of your attempt to obtain the corrected Form 1099-R and the reason that the original was incorrect. Filing a substitute Form 1099-R requires that you mail your tax return, you are precluded from e-filing.
