If you have error messages to fix entries
on a particular page and you have "copied and pasted" to enter some
of the information, it might have spaces or other invisible formatting
characters that are causing the errors. Please be sure there are no
extra spaces before the entries or after the entries. If you imported the document, please delete
and try reentering manually. Also, be
sure there are no zeros listed. If the box is blank, please leave it blank.
Note: Buttons
that don’t work or fields that don’t allow entry
If you are using Turbo Tax Online, the
most likely reason for buttons that don't work or not being able to enter
information is that something in the web browser is not displaying the page
properly. The easiest way around this is
to simply use a different web browser.
You can select from Google Chrome, Mozilla Firefox, Internet Explorer or
Safari. If you need to install another
browser, be sure to go to the trusted home site for the software for security
reasons.
If you are using the Turbo Tax Phone App,
then try opening Turbo Tax in the browser window on your phone. It will use the same login information but
may display the page better.
If this does not
resolve the error, please post with the error message or the page where it
happens, as this will help determine the best way to make a correction.
**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
