I have the same issue. This is unacceptable. I spoke to a turbo tax agent for 45 minutes this morning. He didn't even know what the 15 year provision was and had to look it up in the IRS website (still couldn't find it). I found the info for him on the IRS website...poor service!! Then he spoke to his supervisor who suggested I enter 24500 instead of the 27000 amount listed on my W2. He told me not to worry, putting that amount wouldn;t be a red flag to the IRS and I shouldn't be concerned about an audit. REALLY!!
