Retirement tax questions

From my previous post.....They had the 1099 data mid January and was verified before the 1099's were mailed. I will add that I called TurboTax in February about this issue and the call taker created a Case Number and was passing this up the chain. She took my phone number in case TT wanted more info. Several days later the case was closed. 

case

1771592610028

closed Feb.23