I downloaded and using the desktop version of TurboTax Deluxe. Not online version in my browser. When I click on basic buttons like "UPDATE" my W2, I get the blank screen. A few months ago, I tried to look at my 2024 W2, and I got the same blank screen. Many buttons are the same...blank screens. Lot of support "answeres" out there say to clear my browser cache, but I'm not in a browser, I'm using the downloaded desktop version. I can't get to the page to enter my W2 info, nor can I see last year's W2 page when I open last year's return. Is there a solution? Thanks!
