AmyC
Employee Tax Expert

Retirement tax questions

Today's update has resolved the issue in the 1099-R section. If you cannot reach it, follow these steps:

Online:

  1. Log out of your return and try one or more of the following:
    • Don't use Internet Explorer.
    • Clear cache and cookies,
    • Sign in using a different browser.
    • Sign in using a different device.
  2. Log back into your return.
    • Enter the information again.

Desktop version: 

  1. Delete the form
  2. Save your return while closing the program.
  3. Update the program
  4. Open
  5. Enter the information again.

@user17690175710 

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