Hello,
I am reporting a consistent "Error 1101" blank screen glitch in TurboTax Online. The error occurs after inputting W-2 information when trying to proceed to the next section of wages or other income.
The glitch triggers specifically if Box 12 (401k contributions) is set to any amount above $23,000 (e.g., $23,500). The data entry itself works, but the moment I click "Continue" to move to a different income section, the screen goes blank.
I have attempted the following troubleshooting steps with no success:
Currently, the only way to proceed to the next section of the return is to manually lower the contribution to $23,000, which is an inaccurate entry. It appears the system is failing to recognize the 2025 contribution limits.
This issue has also been reported by other users here on Reddit: https://www.reddit.com/r/TurboTax/comments/1q9a95y/turbotax_crashes_when_i_try_to_complete_income/
Could the technical team please look into a fix for this navigation block?
Thanks!
