Retirement tax questions

Based on my conversations with a Turbotax technician today and information on the IRS website

https://www.irs.gov/newsroom/irs-reminds-taxpayers-their-social-security-benefits-may-be-taxable

you guys should double check the software. I have gone from an expected refund to owing over $2000. Not officially a penalty but it certainly feels like it and you guys need to accept accountability.