It's important not to enter any dashes. Double check that by using the delete key and then entering just the number. Before you do that please clear any debris just in case.
In this situation, first please try clearing the cookies and cache. It handles many issues that seem nonsensical on a regular basis with online activity.
- Close your TurboTax return first.
Watch to be sure you are selecting 'all time' as example. Do not use selections like 'last hour' for those browsers that give you options.
Once this is complete open your return and try again.
If you are using TurboTax Desktop, save your return, then at the top select Online, then Check for updates.
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