I have spent 1+ hrs on two separate occasions w/ turbo tax support on this issue. I have a 1099-r but it is not a public pension. M1wpen will not let me move forward, I cannot delete the form (zero help from support on why not). so I filled up some gibberish about it being an intuit issue and was able to complete my taxes. I needed to make sure I did not get a subraction to income and achieved that.
this was my last year with turbo tax and I have been using it as long as its been available. the support I received was little more that reading thru this exact community regarding this issue. How pathetic. at one pt I was transferred to a next level support who obviously had a lot going on (kids yelling in background), told me it was being investigated and hung up.
spent more time today trying to share my screen than actually working on the issue. so bad.
