Help with ttx payment system...

I have installed ttx 2024 Premier in my windows 11 laptop. The program can't process my credit card info when trying to purchase their protection service if audited. I talked to the help desk for literally 3 hours with no solution. Has anyone experiencing the same problem? I am mostly concerned in case my e-file payment for my state return is not processed. On the subject, could I pay ttx for processing my state return with by bank account?

Any help/comment is appreciated.

Thank you.