Thanks for the quick reply. I was trying to enter the Routing number and account number on the Filing screen where you specify your ACH options. This is on the desktop product, not the web. I carefully confirmed and reconfirmed my entries (and yes, it took the Routing number fine) and tried both copy-paste and direct entry of the account number. It stops taking entry after the seventh digit.
In the mean time I contacted Intuit support and even a level 2 rep could provide no solution other than to print and mail, or efile and mail a check. Not happy with either, as I'm doing these taxes for my mother who turns 99 in June. The whole idea was to make it easy for her - not so easy after all. Pretty disgusted with the product and support quality on a product that's been around forever.
