Retirement tax questions

Still waiting on a reply.  Does anyone know how to officially report this to the coders at Turbo Tax and not to the folks at Turbo Tax live?  Before posting my concern, I used Turbo Tax Live help.  Talked to one "expert" with 25 yrs experience.  He was totally convinced Military Retirement was a qualified plan, which it is not.  Talked to two others several days later. One cut me off and the other said it was beyond her expertise.  None were willing to report this up the chain to get a resolution.  This coding error impacts other types of non-qualified plans, not just military retirement.  Hope they get this fixed soon.