Thanks for the info. I will be happy to participate in the diagnostic test. I'm kinda surprised alarm bells aren't already going off all over TurboTax to fix a problem in a fundamental, significant and relatively uncomplicated tax situation. (For many years I've prepared tax returns for low-income people in the volunteer VITA program, so I have some knowledge of this stuff.)
In terms of a remedy, consider: I paid Intuit $150.25 for a service that was "guaranteed" to be accurate. The service turned out to be defective. How are you going to rectify this? I want a remedy, namely a refund of the fee I was charged.
If you don't have the authority to do so, please let me know how to proceed.
Again, thanks for your quick responses and information.
