Retirement tax questions

I still have this error when attempting to enter a 4D dist code.   When I ask turbo tax to follow this thread and get updates, it comes back with This issue has been resolved 2 weeks ago.   This is obviously not true as I had the error last week and also  2 minutes ago when I made several more attempts.  I shouldnt have to rig the system by entering in a 4 to attempt to bypass it.  Entering in a D doesnt work but a 4 does.   On the surface this appears a simple turbo tax correction so why is it taking weeks when people want to file now and not wait days or weeks for a correction?    This isnt complicated or am I wrong?