Retirement tax questions

Yes it was for 2024 Yes I had additional Income and filed Single and my Social Security should have been taxed however the 6B box was filed with a 0 as taxable income which completely messed up and delayed my return!!! I have made several calls to Intuit and sent messages to NO AVAIL. I finally got someone to actually look into it today who after an hour on the phone finally said it was being referred to the investigation team and I would hear something in 48 hours and I then get an email stating the case was CLOSED!!! what is really going on with this System and Company the Support SUCKS!!