Retirement tax questions

2024 filing, married filed jointly, only one of us had SS income.  Yes, all other income was reported properly but TurboTax listed zero as our tax on SS which was caught by the IRS and deducted from our refund.  I called TurboTax to question this omission so it can be corrected in the future, but no one has called.  Case # 1546032904.  I called Sat 3/8 and the rep said someone would call within 72 hours...didn't happen.  I need to know what went wrong so it doesn't happen again.