Retirement tax questions

TerriLa - we appear to be in the same boat, i.e. no response I can see from TT. This issue has brought me to the edge. Fortunately, I got a cogent tip from @arusso03 that has me through the storm. I'm hoping to finish my return today and will check it very carefully before filing. I can find no other means of taking TT to task on this, other than promising to be a former customer with a very bad attitude. Thanks for your input.