My scenario is the same. I see you posted in early February and it's now early March, so I see TT isn't in any hurry to fix this. I wanted to mention that I actually started my taxes this year with the free on-line, and that version allowed me to enter zero in box 16. Clearly it should allow the field to remain blank. I'm hoping they realize that they aren't the only tax product on the market. Like you, I am a long time user of TT, but if this is their level of service in fixing critical issues such as this we'll have no choice but to move elsewhere. Obviously we have a deadline to submit our taxes and we can't wait forever for them to correct such a seeming simple, yet critical error.
UPDATE: Since it's already been a month with no fix from TT, I went to the Best Buy site and found the H&R Block Deluxe + State on sale for $29.99 (Reg $59.99). It includes 5 Fed efiles and unlimited prep and print. Just like TT you have to pay for state efiles. They have great reviews and one reviewer said they have weekly updates. Also, almost every review on the best buy site has a response from H&R. I may go ahead and pull the trigger since it's such a great buy and TT doesn't seem to be responsive to this issue. I just don't want to wait until the last minute to file.
