Retirement tax questions

I know a few of us have called and tried to talk to someone about the problem.  The person I talked to said he would send the information on to their IT department.  I honestly do not know if or when they will address the problem.  I had an update today and was hoping it was a correction.  It was not.  I am almost at the point of writing my $70 off as a loss and going with another tax preparation program from now on.