Retirement tax questions

I have deleted my 1099 R.  Twice.  Still does not work.  When I type in 4D for my distribution code I get these screens: 1) Let’s double check your info - is the IRA/SEP/Simple box checked?  Answer is No. 2) were you employed as a public safety officer?  Answer is No. 3) Tell us when this person was born. Answer is born before January 1, 1952. 4) was this distribution from a 403b plan.  The only answer choices are a) yes, this is a 403b plan or b) no, it’s another type of qualified retirement plan.  My plan is neither.  It is a non qualified annuity that I inherited four years ago.  I cannot answer this question truthfully because my plan is neither a 403 b nor a qualified retirement plan.  There are no other options to choose from. If I click on other qualified plan, then I am falsifying my form.  If I do click on other qualified plan, then it does take me to the RMD question.  I enter the RMD, which is the amount of my gross distribution.  Then it asks how much of the distribution applied to my December 31, 2024 RMD.  I answer choices of entire, some or none.  My gross distribution was my entire RMD.  But if I click on any of the three choices I get a screen asking me if I took out the remaining amount during the correction window.  The remaining amount that is shown is the same amount as my gross distribution.  And then it charges me a 10% penalty.  That is wrong.  I don’t have any remaining amount that is due.  At no point do I get a question asking if I missed a payment.  And I did not.

 

I paid over $70 for this program because I needed the business one.  I am getting really upset that this is not being fixed.  There are too many of us having the same issue with your program and we are getting the run around.