You are not falsifying a document - you are simply providing the software with information necessary for it to finalize its calculations.
Some companies that issue 1099-R do not list a number in Box 16 except where it differs from Box 1 (such as when multiple states are reported). There is no difference in the outcome of the return and nothing about what is (or isn't) in this box is transmitted with your return.
However, for the numbers to properly calculate, an entry needs to be made in Box 16 for customers who live in a state with an income tax.
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