"TurboTax reported that I do not qualify for the credit. "
Please tell us what TurboTax said exactly. You don't get a "credit" in the tax sense for having basis in an IRA; instead, some or all of the distribution from the IRA is not taxable. So I assume that you are using the word "credit" in the colloquial sense.
So tell us what you did and how TurboTax reacted in more detail.
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