Retirement tax questions

Hello.

 

I copied the amount from Box 1 into Box 16 (even though it is blank in the physical 1099R).

 

In Box 14, I've tried entering $0.00 and tried leaving it blank, but I continue to get the same TurboTax error.

 

I've called the financial institution that issued the 1099R and they had never heard of this issue.

 

Please advise.  Thanks!